21 VIP (referred to in this document as "we", "the platform", or "21 VIP") treats the privacy of members in Bangladesh as a top priority. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and how securely it is stored.
21 VIPBy creating an account on or using the platform, you are agreeing to this Privacy Policy. Please read this document carefully before you start using the platform.
This Privacy Policy applies solely to the 21vip.click website and its associated mobile applications. 21 VIP is not responsible for third-party websites or services.
Our core commitments: 21 VIP never sells your personal information and does not share it with third parties except where legally required.
21 VIPSome personal information is collected in order to deliver our services properly. Details on the different types of information are outlined below:
| Data Type | Example | How We Collect It |
|---|---|---|
| Identity Information | Name, date of birth, gender | Registration Form |
| Contact Information | Email, mobile number, address | Registration & Profile Updates |
| Identity Verification | NID, Passport, Birth Certificate | KYC Verification Process |
| Financial Information | BKash/Nagad number, transaction history | Deposits & Withdrawals |
| Device & Technical Information | IP address, browser, OS | Logged automatically |
| Gaming Activity | Betting history, wins & losses, session duration | While Using the Platform |
Beyond the categories listed above, we may occasionally collect information provided during customer support interactions or voluntarily submitted through surveys or competitions. We do not seek information that is not necessary for our services.
For financial data, we only store information directly necessary for transactions. Full payment card numbers and CVV codes are never stored on 21 VIP servers.
21 VIP Collected data is used only for its stated purpose. No information is ever used beyond its intended scope.
- Account Management: Your identity and contact details are used to register, log in, and verify your profile.
- Transaction Processing: Financial information is used to process deposits and withdrawals and to ensure transaction accuracy.
- Customer Support: Your account information is needed to troubleshoot issues and provide support.
- Fraud Prevention: Device and IP information is analysed to detect suspicious activity and keep your account secure.
- Responsible Gaming: Gaming habits are monitored to identify risky behavior early and provide appropriate support.
- Legal Obligations: Your information is used to meet regulatory requirements and complete KYC verification.
- Personalized Experience: We show you promotions and offers tailored to your preferences — you can opt out of this at any time.
21 VIPThe website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the site function properly and improve your experience.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential | Login Sessions & Security | Until session ends |
| Functionality | Remembering language & preferences | 30 Days |
| Analytics | Site Usage Statistics | 90 Days |
| Marketing | Showing relevant offers | 60 Days |
You can disable or delete cookies at any time through your browser settings. However, turning off essential cookies may cause certain features of the site to stop working properly.
To disable marketing cookies, go to your account settings and opt out under the "Marketing Communications" option.
21 VIP We use industry-leading security technology to protect your data, with our security systems operating around the clock.
- SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
- Secure Data Center: Your data is stored in a top-tier secure data center with 24/7 monitoring.
- Restricted Access: Only authorised staff can access your information, and all access is logged.
- Regular Security Audits: Regular penetration testing is conducted by third-party security specialists.
- Two-Factor Authentication (2FA): Enabling two-factor authentication on your account provides an additional layer of protection.
Please note — no organization can guarantee 100% security on the internet. If you notice any suspicious activity, please support@21vip.clickto let us know.
21 VIPAs a member, you have a number of important rights regarding your own information. These rights can be exercised at any time.
Right to Access
You can request to see what personal information we hold about you. We will respond within 30 days of your request.
Right to Rectification
You can request corrections to any inaccurate or incomplete information. Some details can also be updated directly from your profile settings.
Right to Erasure
After your account is closed and the required legal retention period has passed, you can request that your data be deleted.
Right to Restrict Processing
You may request that we stop using your information for specific purposes, particularly for marketing.
Right to Data Portability
You may request an export of your account and transaction data in a readily readable format.
Right to Object
You may object to your information being used for a specific purpose. We will take any such objection seriously.
To exercise any of your rights support@21vip.clickSend us an email with the subject line "Privacy Request".
21 VIP We do not retain your data longer than necessary. Different types of information are subject to separate retention policies:
- Account Information: For the full duration of your active account and up to 5 years after closure (for legal purposes).
- Transaction Information: Up to 7 years from the date of the last transaction, as required under financial regulatory rules.
- KYC Documents: Retained for up to 5 years after account closure, then securely deleted.
- Technical Logs: Retained for up to 90 days for cybersecurity purposes, then automatically deleted.
- Customer Support Communications: Retained for up to 2 years from the date of last contact.
21 VIP Service is strictly restricted to users aged 18 and above. This is not only a legal requirement — it is our ethical responsibility. Age is verified at registration, and proof of age is required during the KYC process.
If we become aware that we hold information belonging to a minor, that account will be closed immediately and all associated data will be deleted. We provide parental control tools and awareness resources to help keep minors away from gaming.
If you suspect a child or minor is using 21 VIP support@21vip.clickto notify us. We will take immediate action.
21 VIP This privacy policy may be updated from time to time — due to new services, changes in law, or improvements to our internal processes. Whenever significant changes are made, we will notify you by email or through a notice on the site.
Continued use of the site after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly. The "Last Updated" date at the top of the page will always reflect when changes were last made.
If you have any questions about this Privacy Policy or the protection of your data, feel free to contact us at any time: support@21vip.click
21 VIP stands by you in every way — not just through its Privacy Policy.
Maximum Security
Your account and data are always protected through 256-bit SSL encryption and two-factor authentication.
Fast Payments
Deposit and withdraw in just a few minutes via bKash, Nagad, and Rocket. Your payment details are stored with complete security.
24/7 Customer Support
Reach our team any time, day or night. All privacy-related inquiries receive an immediate response.
Simple KYC Process
Complete identity verification in just a few minutes. Your documents are stored with the highest level of security and, once verified, no information is shared beyond what is strictly necessary.
VIP Benefits
21 VIP members enjoy enhanced privacy protections and priority service. Your data is accessible to a more limited number of staff.
Responsible Gaming
Your gaming data is analyzed to provide early risk alerts. This data is used solely for your protection and for no other purpose.
Join Our Secure Platform Today
21 VIP is fully committed to protecting your privacy and personal data. Register now for a trusted and secure gaming experience.